Returns & Exchanges

At Fiesta Factory Direct, we want you to be completely satisfied with your home and kitchen essentials. If your order doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully secure the items in their original boxes with protective padding to ensure they arrive safely at our warehouse.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days.